Refund policy
At mirasingapore.com, customer satisfaction is our top priority. Due to the nature of our hygiene-based products, we have specific guidelines for returns:
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Non-Returnable Items: For health and safety reasons, we cannot accept returns on hygiene-based products once they have been opened or used. This includes items such as personal care products, hygiene items, and any product that comes into direct contact with the body.
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Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund, provided the product has not been used and is returned in its original packaging.
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Incorrect Orders: If you receive an incorrect item, please notify us within 7 days. We will correct the mistake by sending you the correct item or issuing a refund if the product is not available.
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Return Process:
- Contact our customer service team via info@mirasingapore.com with your order details and reason for return.
- If eligible, we will provide you with a return authorization and instructions.
- Pack the item securely in its original packaging and include all accessories and documentation.
- Ship the item back to us using the provided shipping label or through a tracked service.
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Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment and may take up to 10 business days to appear on your statement.
We appreciate your understanding and cooperation in ensuring the highest standards of health and safety for all our customers.
If you have any questions or need further assistance, please contact our customer service team at info@mirasingapore.com